At SX Bet, we want to ensure our awesome promos are enjoyed by real people, not robots. That's where the Know Your Customer (KYC) check comes in. This check helps us verify that players are who they claim to be, ensuring a safe and fair environment for everyone.
All identification documents must be submitted through our online platform, which uses the Jumio identity software. We do not accept emailed copies of your identity documents for verification.
What is KYC (Enhanced Verification)
KYC (Know Your Customer) is standard practice in the betting industry, helping prevent fraud, money laundering, and other illegal activities by confirming the legitimacy of a user's identity.
How to Complete KYC on SX Bet
Though uncommon, an identity check can fail once you complete the process and submit your information. Some of the reasons a submission can fail are:
An expired ID
A damaged ID (cracks or rips)
Dark or blurry photos
Photos with too much glare
Mismatched addresses (if you've moved since your ID was generated, for instance)
If you're unsuccessful in your first attempt at the identity check, don't worry. You have four attempts at the process.
Here are a few important tips to help make sure your identity check is processed and verified:
If you’re submitting your driver's license, take a photo of both the front and the back of your ID in a well-lit area, free of any glare
Make sure that your ID is in focus and fully visible for the photo
When taking your selfie, remain still until your photo is captured and displayed on the screen There is a slight lag between the camera reading your face and capturing your image. If you move, the photo will come out blurry
If you’re using the mobile option, please note that on iOS only the Safari browser is supported. If you’re using Android, most browsers (Chrome, Firefox, Brave) will work
If your photos are routinely coming out blurry, please try using a different device (a different mobile, laptop, or desktop, may have a better camera)
Make sure the ID you are using is valid and has not expired
Enhanced Verification is unavailable in the following regions:
Afghanistan, Aland Islands, Algeria, American Samoa, Angola, Antarctica, Azerbaijan, Bahrain, Bangladesh, Bonaire Sint Eustatius and Saba, Bouvet Island, Brazil, British Indian Ocean Territory, Burkina, Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Christmas Island, Cocos Keeling Islands, Comoros, Congo, Congo The Democratic Republic of, Cook Islands, Cote d'Ivoire, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands Malvinas, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana,Greenland, Guadeloupe, Guatemala, Guinea,Guinea Bissau, Haiti, Heard Island and McDonald Islands, Holy See Vatican City State, India,I ndonesia, Kenya, Korea (North), Kuwait, Malawi, Malaysia, Mali,Martinique, Mayotte, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands,New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Philippines, Pitcairn, Reunion, Romania, Russian Federation, Rwanda,Saint Barthelemy, Saint Helena Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Senegal, Sierra Leone, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Svalbard and JanMayen, Sweden, Syrian Arab Republic, Tanzania, Thailand, Timor Leste, Togo, Tokelau, Turkey, Tuvalu, Uganda, United States, United States Minor Outlying Islands, Uzbekistan, Venezuela, Bolivarian Republic of Vietnam, Wallis and Futuna, Western Sahara, Zambia, Zimbabwe.
Regions where enhanced verification is unavailable, do not necessarily mean that betting is unavailable in that region. Please see the full terms and conditions for the list of countries where betting is enabled.